7/17/14

Social Security Administration

Position  Contact Representative (Office Automation)
Requirements  Qualification Requirement for the GS-5: Requires 1 year of specialized experience equivalent to the GS-4 level that demonstrates the ability to perform all or most of the following tasks: 1) Applying laws, rules or regulations and written guidelines; 2) Communicating orally in order to provide information, assistance, or instructions to members of the general public or their representatives; 3) Performing administrative and clerical processes; using a computer to reconcile discrepancies; associate documents with related files/records, etc.; 4) Writing routine correspondence in response to inquiries and draft a variety of other written products; OR a bachelor's degree; OR 120 credits toward the completion of a bachelor's degree; OR a combination of education beyond the first 60 credits/90 quarter hours and the specialized experience. Qualification Requrement for the GS-6: Requires one year of specialized experience equivalent to the GS-5 level performing all or most of the following tasks: 1) Reviewing legal or medical documents for accuracy in accordance with applicable rules and regulations; 2) Communicating with a wide variety of individuals in order to provide or elicit information; 3) Using a computer to prepare correspondence in draft to prepare reports; OR successful completion of 6 months of graduate education in a field that is directly related to the position (i.e., law and legal studies). Qualification Requirement for the GS-7: Requires one year of specialized experience equivalent to the GS-6 level performing all or most of the following tasks: 1) Reviewing and processing a variety of legal and/or medical documentation, records and evidence in accordance with applicable rules & regulations; 2) Communicating with a wide variety of individuals in order to provide guidance about medical or legal claims; 3) Interpreting complex laws, rules or regulations and written guidelines & explaining the provisions to others; 4) Using a computer to prepare correspondence and has experience using word processing software (i.e., Word, Access, Excel) for data input; OR successful completion of one full year of graduate education in a field that is directly related to the position (i.e., law and legal studies). NOTE: Part-time work is prorated in crediting experience (e.g., if you work 20 hours per week for a 12 month period, you will be credited with 6 months of experience). Substituting Education: For more information on substituting education for experience, visit http://www.opm.gov/qualifications/standards/group-stds/gs-cler.asp
Responsibilities  contribute to the Agency's mission through direct and personal service to the public. You will be the first point of contact for claimants and their representatives seeking information regarding their rights and/or claims for benefits. This includes assisting individuals in determining their appeal rights. Providing information to the public, in person or by telephone; explaining the legal provisions, regulations and procedural requirements for obtaining benefits under the Social Security program, and using state-of-the-art computer technology to access and update information about claims.
Contact: David Shelby
Middlesboro, KY
Phone Number (877)600-2851 
Email David.Shelby@ssa.gov 
Website www.ssa.gov 
Fax  
Other Information If interested please send your resume, transcript and if a veteran, a DD-214 to David.Shelby@ssa.gov 
Flyer