Education:
Ph.D., Management of Information Systems and Technology, University of Phoenix, 2013
MBA, University of Strathclyde, UK, 2007
Bachelor of Electrical Engineering, Carleton University, Canada, 2000
Bio:
Dr. Saafein is an Adjunct Professor at the University of Cumberlands and a Senior Manager at Juniper Networks.
In addition to having more than 20 years of professional in different business areas including SW development, testing, support, product management, and marketing, Dr. Saafein teaches IT courses at different universities, is a member of various IT associations, and a frequent participant in industry events.
Dr. Saafein enjoys traveling, hiking, gardening, and watching cartoons!
Publications/Presentations/Lectures:
SD-WAN Technology – Differentiating factors, MPLS World Congress, Paris, April 2019.
Packet Optical Technologies – Juniper Networks J-NET Blog, 2018.
SDN and NFV Era – Juniper Networks J-NET Blog, 2017.
Saafein, O. (2014). Exploring the Relationship between Mode of Operation and Performance of Support Teams in Telecommunication Companies. International Journal of Customer Relationship Marketing and Management (IJCRMM), 5(1), 44-63. doi:10.4018/ijcrmm.2014010104
Saafein, O., & Shaykhian, G.A. (2013). Factors affecting virtual team performance in telecommunication support environment. Telematics and Informatics, 31(3), 345-518.
Link: https://www.linkedin.com/in/dr-oussama-ous-saafein-1a85452/