Contact IT Support
IT Support
https://helpdesk.ucumberlands.edu
it [at] ucumberlands.edu (it[at]ucumberlands[dot]edu)
606.539.4197
iLearn Help
ilearn [at] ucumberlands.edu (ilearn[at]ucumberlands[dot]edu)
877.633.9146
Support Hours (all times are Eastern Time)
- Sunday: 3:00 PM - Midnight
- Monday - Thursday: 8:00 AM - Midnight
- Friday: 8:00 AM - Noon
UCLogin
UCLogin is your connection to all the apps and tools you need - all in one place - to keep life here at Cumberlands functional.
IT Resources and Assistance
University of the Cumberlands has an entire team dedicated to solving all of your IT and network problems.
Contact the Helpdesk
Contact the IT help desk to help find a solution to your technology problems.
Support Articles
IT support for the most common technology problems students may encounter.
UC Account Password Reset
Use this link if you need help resetting your account password.
UC Account Sign Up
If you are new to Cumberlands and need a student account, you can sign up here.
Network & Wireless Services
Use this link for information on connecting your devices to Cumberlands wireless networks.
System Status
Check the System Status dashboard for service interruptions and planned maintenance.Microsoft 365 Services
Cumberlands partners with Microsoft to provide a number of resources to our students, including Office 365.
Digital Resources for Your Academic Journey
Cumberlands provides secure, integrated digital academic resources that support teaching, learning, and research for everyone. These tools are designed to fit seamlessly into academic work, helping you work seamlessly.
ChatGPT EDU
ChatGPT Edu from OpenAI is specifically designed for higher education institutions, offering enhanced security, privacy, and advanced features.Google Gemini
Google Gemini for Education is an AI-powered assistant designed to support teaching, learning, and administrative work in educational settings.Microsoft Co-Pilot
Microsoft Copilot is an AI-powered assistant embedded within Microsoft 365 that supports teaching, learning, and administrative tasks.More Digital Resources for the Cumberlands Community
Google Colab is a cloud-based collaborative workspace that allows users to write, run, and share code directly in a web browser. It supports real-time collaboration, integrates with Google Drive, and provides access to computing resources without requiring local setup.
NotebookLM is a research and note-taking tool that helps users organize, summarize, and explore information from their own documents. It enables deeper understanding by connecting ideas across sources and generating clear, source-grounded insights.
Grammarly is a writing support tool that helps users improve clarity, correctness, and tone in their written work. It provides real-time feedback on grammar, style, and readability across documents, emails, and online content.
Simple Syllabus is a centralized syllabus management tool that helps faculty create, manage, and publish course syllabi in a consistent, accessible format. It supports compliance, version control, and easy access for students across courses.
Guardian is a digital safety and monitoring tool that helps institutions support student well-being and maintain a secure learning environment. It identifies potential risks in online activity and alerts appropriate staff so concerns can be addressed early and responsibly.
Handshake is a career development platform that connects students with employers, internships, and job opportunities. It helps students explore career paths, apply for positions, and engage with career services through a centralized system.
GoinGlobal is a career research and job search tool that provides country-specific employment information, job listings, and guidance for working domestically and abroad. It helps students and graduates explore global career opportunities and understand international hiring practices.
TimelyCare is a virtual health and well-being platform that provides students with on-demand access to mental health support and wellness resources. It offers confidential services designed to support student success anytime, anywhere.
Miro is a collaborative digital whiteboard platform that helps teams brainstorm, plan, and visualize ideas in real time. It supports creative thinking, project organization, and collaboration across courses, departments, and locations.
Zoom is a video conferencing and collaboration platform that supports virtual classes, meetings, and events. It enables real-time communication, screen sharing, and recording to support instruction and collaboration across locations.
Our IT Staff
Our IT Staff is dedicated to making your educational experience as smooth as possible with the use of current technology.
Paula Lenington
Karen Longworth
Karen Longworth
Contact Information