Information Technology Services

Contact IT Support

IT Support  
https://helpdesk.ucumberlands.edu   
it [at] ucumberlands.edu (it[at]ucumberlands[dot]edu)   
606.539.4197

iLearn Help    
ilearn [at] ucumberlands.edu (ilearn[at]ucumberlands[dot]edu)   
877.633.9146

Support Hours (all times are Eastern Time)

  • Sunday: 3:00 PM - Midnight
  • Monday - Thursday: 8:00 AM - Midnight
  • Friday: 8:00 AM - Noon

UCLogin

UCLogin is your connection to all the apps and tools you need - all in one place - to keep life here at Cumberlands functional.

IT Resources and Assistance

University of the Cumberlands has an entire team dedicated to solving all of your IT and network problems.

Male student sitting on a brick wall outside, holding a laptop.

Contact the Helpdesk

Contact the IT help desk to help find a solution to your technology problems.
Students study outside on the Cumberlands campus.

Support Articles

IT support for the most common technology problems students may encounter.
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UC Account Password Reset

Use this link if you need help resetting your account password.
Two students relax near the campus center.

UC Account Sign Up

If you are new to Cumberlands and need a student account, you can sign up here.
One student is showing her cell phone to another student while walking to class.

Network & Wireless Services

Use this link for information on connecting your devices to Cumberlands wireless networks.
Two girls studying outdoors on campus.

System Status

Check the System Status dashboard for service interruptions and planned maintenance.

Microsoft 365 Services

Cumberlands partners with Microsoft to provide a number of resources to our students, including Office 365.

Download Microsoft 365

View our tutorial to download your free copy of Microsoft Office 365!
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Microsoft Teams

Microsoft Teams is a collaboration and meeting app included as part of your Office 365 subscription with UC. Check out our knowledgebase section on Teams to learn more.

Digital Resources for Your Academic Journey

Cumberlands provides secure, integrated digital academic resources that support teaching, learning, and research for everyone. These tools are designed to fit seamlessly into academic work, helping you work seamlessly.

ChatGPT EDU

ChatGPT Edu from OpenAI is specifically designed for higher education institutions, offering enhanced security, privacy, and advanced features.

Google Gemini

Google Gemini for Education is an AI-powered assistant designed to support teaching, learning, and administrative work in educational settings.

Microsoft Co-Pilot

Microsoft Copilot is an AI-powered assistant embedded within Microsoft 365 that supports teaching, learning, and administrative tasks.

More Digital Resources for the Cumberlands Community

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IT Policies

Useful information about policies governing technology on campus.

Our IT Staff

Our IT Staff is dedicated to making your educational experience as smooth as possible with the use of current technology.

Brandon Hargrave

Brandon Hargrave

Technical Support Specialist
Information Technology

Brandon Hargrave

Contact Information

606.539.4197
brandon.hargrave [at] ucumberlands.edu
IT Annex
Kirsten Fuson

Kirsten Fuson

Technical Support Specialist
Information Technology

Kirsten Fuson

Contact Information

606.539.4197
kirsten.fuson [at] ucumberlands.edu
IT Annex
Bia de Souza

Beatriz Neckel de Souza

Project Manager
Information Technology

Beatriz Neckel de Souza

Contact Information

606.539.4197
bia.souza [at] ucumberlands.edu
IT Annex
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IT News

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