Contact IT Support
IT Support
https://helpdesk.ucumberlands.edu
it [at] ucumberlands.edu (it[at]ucumberlands[dot]edu)
606.539.4197
iLearn Help
ilearn [at] ucumberlands.edu (ilearn[at]ucumberlands[dot]edu)
877.633.9146
Support Hours (all times are Eastern Time)
- Sunday: 3:00 PM - Midnight
- Monday - Thursday: 8:00 AM - Midnight
- Friday: 8:00 AM - Noon
IT Resources and Assistance
University of the Cumberlands has an entire team dedicated to solving all of your IT and network problems.
![Male student sitting on a brick wall outside, holding a laptop.](/sites/default/files/styles/dojo_card_image/public/2023-09/2022_fall_firstday-11_1.jpg?h=4362216e&itok=4z1zTGiZ)
Contact the Helpdesk
Contact the IT help desk to help find a solution to your technology problems.![Students study outside on the Cumberlands campus](/sites/default/files/styles/dojo_card_image/public/2023-09/online_ranking_pr.png?h=39ddfeda&itok=HjFJ353i)
Support Articles
IT support for the most common technology problems students may encounter.![Young woman using laptop that's covered in stickers](/sites/default/files/styles/dojo_card_image/public/2023-09/bookstore-61.jpg?h=b69e0e0e&itok=NPl2Ae_M)
UC Account Password Reset
Use this link if you need help resetting your account password.![Two students relax near the campus center.](/sites/default/files/styles/dojo_card_image/public/2023-08/sunny_hr-6.png?h=1c9b88c9&itok=ihQGUYAn)
UC Account Sign Up
If you are new to Cumberlands and need a student account, you can sign up here.![One student is showing her cell phone to another student while walking to class.](/sites/default/files/styles/dojo_card_image/public/2023-08/april_students_2022-9.png?h=1c9b88c9&itok=zDVwZc-K)
Network & Wireless Services
Use this link for information on connecting your devices to Cumberlands wireless networks.![Girls studying outdoors](/sites/default/files/styles/dojo_card_image/public/2023-09/girls_studying-18.jpg?h=b69e0e0e&itok=0iPQ0tmG)
System Status
Check the System Status dashboard for service interruptions and planned maintenance.Microsoft 365 Services
Cumberlands partners with Microsoft to provide a number of resources to our students, including Office 365.
![A student sitting in a booth and using a laptop](/sites/default/files/styles/half_spotlight_image/public/2023-09/library_studying-5.jpg?h=a1e1a043&itok=CST-35x2)
Our IT Staff
Our IT Staff is dedicated to making your educational experience as smooth as possible with the use of current technology.
![Mr. Jaden Gibson](/sites/default/files/styles/faculty_card/public/2023-10/jaden_gibson_web_2023.jpg?h=5d3cc4ee&itok=75k_oCBx)
Jaden Gibson
Technical Support Specialist
Information Technology
![Brian Bates](/sites/default/files/styles/faculty_card/public/2023-08/brian_bates_web.jpg?h=2a479378&itok=684s9dsc)
Brian Bates
Technical Support Specialist
Information Technology
Brian Bates
Contact Information
brian.bates [at] ucumberlands.edu
Northern Kentucky Campus
![Skyler Troxell](/sites/default/files/styles/faculty_card/public/2023-08/skyler_troxell_web.jpg?h=0f2eed52&itok=kQh6xIW2)
Skyler Troxell
Software Engineer
Information Technology
Skyler Troxell
Contact Information
skyler.troxell [at] ucumberlands.edu
Gatliff Building